Help centre
Support
Quick answers for play, online connection, purchases and account controls.
The game will not start or save
Restart the app, confirm free storage, and update to the latest store version. Solo progress is local to the device; clearing app data removes it.
Prism Race cannot connect
Check your connection, disable restrictive VPN or DNS filtering, and reopen the online screen. A current app version and Firebase services are required. If a match is active, use Return to match before starting another.
A purchase is missing
Open the Boost Store and choose Restore Purchases. Confirm you use the same Apple ID or Google account that paid. Never email passwords or full payment details.
Ads or consent
Ad availability varies. Device privacy choices and regional consent can limit personalized advertising. A rewarded item is granted only after the ad provider confirms completion.
Report a player or safety issue
Use block controls immediately and email the Public ID, approximate time and description to support. Do not send unnecessary personal information.
Contact
Email support@autodrive.cy. Include app version, device model, OS version and steps to reproduce. Typical response target: five business days. This site intentionally has no data-collecting contact form.